PLEASE NOTE:
The majority of the contents in this guide apply to both StudioPlus Spectra AND myStratus Desktop.
In most cases, instructions referring to "Spectra" also apply to myStratus Desktop.
Search:
Contents
:
BookmarkPrint

Home > Getting Started > Getting Help
Getting Help

We want you to get the help you need! There are resources within the software and on the StudioPlus website. Take a look below.

Finding Help Within Spectra/myStratus

Help Menu

The Help menu is always in the upper right corner of the software. Check out the different ways to get help on the Help menu. We have highlighted a couple of the most-used items. See also: Help Menu



Dynamic Help

Find specific answers throughout the software by clicking F1 or one of the many Help buttons provided. Whether you're working with the calendar, importing clients, creating your price list, etc., the online help should be opened to just the right spot!

Getting Help Online

Finding the answers you need may be easier than you think! There are many self-help tools right on the StudioPlus website.

  • Online Chat - Help is just a click away with our online chat! You can chat with a live tech support person from either the Help menu in the software (shown above) or from the Technical Support contact page on our website.

  • Blogs - The three StudioPlus blogs – Company, Support, and Learning – are the best way for you to get the most up-to-date information about the company, current releases, software tips, and more. Subscribe to them!

  • Search Tool - Search our entire website or narrow your search to just the support documents.

  • Training Videos - StudioPlus maintains a complete library of training videos designed to help you make the most of the features in the software.

  • Online Help - The web version of the user guide, found on the Documentation page of our website, is always the most current.

  • Knowledge Base - These helpful articles feature how-to's, troubleshooting tips, release notes, and FAQs.



Contacting Tech Support

From online services to expert telephone support, we at StudioPlus Software offer several avenues of technical assistance so you can be assured of having your questions answered quickly and professionally. You can reach us in any of the following ways:

Email

Support@StudioPlusSoftware.com (or click Email Technical Support from the Help menu)

Web

www.StudioPlusSoftware.com

Telephone

(763) 552-5500, Option 2

Support Hours

 Sunday:  5:00 PM - 9:00 PM
 Monday-Thursday:  8:30 AM - 9:00 PM
 Friday:  8:30 AM - 7:00 PM
Note: All times are Central Standard Time - USA

ATTENTIONa_sml.png ATTENTION!

Phone and email technical support and software upgrades are available at no charge if you are enrolled in a StudioPlus Maintenance Plan (Spectra) or are a current subscriber (myStratus). You may have a certain period of maintenance included with the purchase of Spectra. Otherwise there maybe a per-call charge for technical support.

Please see the Technical Support page of our website or call StudioPlus sales at (763) 552-5500, option 3.



See also


Was this information helpful?YesNo

How would you rate this page?