StudioPlus Support Holiday Hours

The StudioPlus offices will be closed Wednesday – July 4th for U.S. Independence Day. Regular hours will resume on Thursday – July 5th.

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and provide as many details as possible. We’ll do our best to help.

Hope everyone has a safe and fun holiday

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Final TLS Deadline Notice

Effective THIS SUNDAY,  you may no longer be able to process credit cards.  We continue to find a number of clients that are not prepared for the pending disablement of TLS 1.0 security standard happening this weekend!  We strongly recommend that all clients who process cards through either StudioPlus Spectra or myStratus read this blog post in its entirety -   TLS 1.0 Disablement Coming June 30th, 2018.

Our normal tech support hours for Sundays are 5:00 PM to 9:00 PM then 8:30 AM to 9:00 PM on Monday.  Please feel free to call if you experience any problems processing your cards on Sunday or Monday. We’re here to help!

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TLS 1.0 Disablement Coming June 30th, 2018

In an earlier blog post (found here), we shared that the PCI Security Standards Council (SCC) has declared Transport Layer Security (TLS) 1.0 is no longer secure enough to keep sensitive information safe and has mandated it be disabled by June 30th, 2018. After this date, any user processing credit cards using TLS 1.0 will no longer have that ability.

So what does this mean for you?

The 2018 version of both Spectra and myStratus has already been upgraded to use TLS 1.2 (TLS 1.0’s replacement). Any user on this version will be able to continue processing credit cards as normal.

myStratus Users
If you use myStratus, we have already automatically upgraded your software to the current 2018 release. Your software is fully compliant. Please see the All Users section of this post to view your next step.

Spectra Users
To ensure that you do not have any disruption in your credit card processing, please upgrade to Spectra 2018 right away. If you are not on Spectra 2018 by June 30th, 2018, your ability to process credit cards within the software will cease to work!

For help upgrading to Spectra 2018, please contact Support@StudioPlusSoftware.com.

If you are unable to upgrade to Spectra 2018 by June 30th, please contact Support@StudioPlusSoftware.com to discuss your options.

Click here to read more about Spectra 2018

Click here to download Spectra 2018

All Users
While your software may be up to date, your computer may not be. The ability to process credit cards within our software is a team effort between StudioPlus and your work environment. Please make sure you have all Windows updates installed on your computers and Internet Explorer browser is up-to-date, EVEN if this is not your default browser of choice. You can find IE downloads here.

We live in an ever-changing, digital world. These updates are here to protect you and your clients, so please remember to take some time this month to assess any necessary updates that need to take place.

Here at StudioPlus Software, we take the security of your client’s credit card information seriously–we know that you do as well. Please take this opportunity to update your resources.

 

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myStratus / Spectra 2018 Volume 1 Release 4 Now Available

Service Release 4 is now available for both myStratus Desktop and Spectra 2018! This release includes multiple bug fixes as well as several new features. Click here to read the release notes.

Spectra Users
Click here to download Spectra Volume 1 Release 4.

myStratus Desktop Users
The myStratus Desktop update will be rolled out over the next several days. You will be automatically prompted to download and install the update once available, or you can click here to manually download the new release.

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StudioPlus Support Holiday Hours

The StudioPlus offices will be closed during the following times for the Memorial Day Holiday:

Sunday – May 27th
Monday – May 28th

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as possible. We’ll do our best to help you out.

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Outage Reports – Post Mortem

Let me start off by saying that we’re sorry for the outage that we caused this morning.

Our entire myStratus system is designed with multiple redundancies to prevent failures.  Several weeks ago, we identified a single-point-of-failure within our system. In other words, we identified a service that was missing a redundant service to function as a back-up in case the primary service failed.  Because our focus is on your success, we felt this issue was unacceptable and made plans to address it.  However, in our attempt to add the secondary failover system this morning, we (actually I, the CEO) inadvertently made an error in the set-up process.  The fix required creating a new DNS-Zone which then had to propagate to all DNS Servers world-wide, a process that takes from a few minutes up to 24 hours, a time period beyond our control.  This is the explanation why some clients were effected and others were not.

So, in our attempt to strengthen our system and prevent outages, we accidentally created one!! There is no one to blame for this outage but me. I humbly apologize for this mistake and any inconvenience that this caused!

We would love to hear from you. If you have further frustrations or concerns, please email us at Info@StudioPlusSoftware.com. Please let me know how this episode affected your business, and we will personally read and respond to each one. We are committed to doing whatever we can to help you build a successful business.

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Outage Reports – Updated

If you are a Spectra Desktop user, and you are having troubling logging in, please click here to download and install a new update.

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Outage Reports – Updated

A recent DNS change that was made last night is failing to propagate to DNS Servers world-wide as fast as we hoped.  These servers are outside of our control.  That is why some clients are not experiencing any issues while other clients are.

If you are a client that can NOT connect to myStratus Desktop this morning, then we have prepared a special build which will bypass all DNS servers and go direct to our server.  Simply click here to install.

We will post a similar Spectra Link soon.

 

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Outage Reports

We have had random reports that some clients are not able to log in with the myStratus Desktop. It appears to be an DNS issue. If you are experiencing problems, we’d recommend trying to switch your DNS provider. Here a good article on how.

Choose the OpenDNS options:

  • Preferred: 208.67.222.222
  • Alternate: 208.67.220.220

 

We’ll continue to research until completely resolved.

We apologize for any inconvenience.

 

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Service Interuption – Resolved

We are currently investigating a service interruption affecting some clients and will report further updates here on our Service Dashboard.

We apologize for any inconvenience and are working diligently to resolve any issues found with these services.

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