*Note: This Blog post is only in reference to those using PhotoOne software. myStratus and Spectra continue to be supported softwares of StudioPlus.
This is your final notice that as of 1/1/2020, PhotoOne will no longer be a supported software.
As of 1/1/2020, your PhotoOne software will no longer be supported by StudioPlus. This means any recurring Maintenance Plan or DataSafe you currently have will cease to run, and you will not be able to obtain any support – including emergency and system down support. If PhotoOne becomes unavailable (e.g. Fm2 File Corrupt, Halt Disk Error, or trying to move the data), our staff will not be able to provide any assistance.
We’re notifying all PhotoOne clients now to ensure you have enough time to switch to a new software if you choose.
What does this mean for you?
We don’t have a magic switch that will turn off your use of PhotoOne. If you have not changed your software by 1/1/2020, your database will still be accessible and continue to operate. However, all Maintenance Plans, DataSafe, and Technical Support from StudioPlus will cease to be available after this date. Our staff will no longer be able to provide any PhotoOne support – paid or unpaid.
If you’d like to switch to one of our other products (myStratus or Spectra) after the 1/1/2020 date, please be advised that the ability to convert your current database will no longer be available as well.
How can you prepare for the end?
With the time you have left, consider how you want your business to move forward.
If you’d like to stay with StudioPlus, we offer two great business management solutions called Spectra and myStratus. Click here to learn more about each software. To help make the switch as easy as possible, we’d like to offer you a free conversion* to either solution, so all your client information will carry over to the new system. Both Spectra and myStratus are similar to PhotoOne, so the transition should be a comfortable one.
If you have questions about which solution will be the best move for your business or want to discuss how your database will be converted, contact us at Support@StudioPlusSoftware.com.
Unfortunately, all software programs eventually reach the end of their life expectancy. Operating systems require updates, security gets tighter and tighter, and other general updates occur. That means more and more parts of the PhotoOne software will stop working as time progresses. Even worse, you may come in one day after a Windows Update and PhotoOne doesn’t work at all!
Take some time prior to 1/1/2020 to consider your best business management option moving forward. And please feel free to reach out to our Support and Sales teams while you make this decision. We value you as a longstanding customer and want you to know we’re here to help!
We’ve been proud to support the product for the last 10 years and we sincerely hope each of you will stay as StudioPlus customers so we may continue to serve you!
*Free Conversion Terms: Conversion must take place before 1/1/2020. Free Conversion applies to Standard and Professional versions of myStratus & Spectra only. myStratus Express and Spectra Express do not count for this promotion. If you wish to convert to the Express version, the cost to convert is $245.