Service release 5 is now available from our web site to update your Spectra 2013.

Please remember these key points when updating your Spectra:

• The release notes can be reviewed by clicking here.
• Always perform a backup before running the update.
• Plan the time to do your update carefully. The update can be downloaded at any time and run later. However, it may be good to plan on running it when StudioPlus Tech Support is available to assist if needed.
• Note that if you run the update on just one computer and have any problems, you can always restore to the backup you created and the rest of the computers will still function on the old release. You can then re-install on the failed update computer to get it back in business.
• The time needed to complete the update will vary greatly from one situation to another, but in most studios you should be able to complete the download, install and update in under thirty minutes.

Click here if you need to contact Tech Support. Please give us many details as possible to help expedite the process.

The StudioPlus offices will be closed Friday the 29th of March 2013 for Good Friday. We will also be closed Sunday the 31st so our staff can enjoy their Easter with their families. Regular office hours will resume Monday the 1st of April at 8:30 AM CDT. Everyone please have a safe and happy  Holiday.

Service release 4 is now available from our web site to update your Spectra 2013.

Please remember these key points when updating your Spectra:

• The release notes can be reviewed by clicking here.
• Always perform a backup before running the update.
• Plan the time to do your update carefully. The update can be downloaded at any time and run later. However, it may be good to plan on running it when StudioPlus Tech Support is available to assist if needed.
• Note that if you run the update on just one computer and have any problems, you can always restore to the backup you created and the rest of the computers will still function on the old release. You can then re-install on the failed update computer to get it back in business.
• The time needed to complete the update will vary greatly from one situation to another, but in most studios you should be able to complete the download, install and update in under thirty minutes.

Click here if you need to contact Tech Support. Please give us many details as possible to help expedite the process.

During the night, all Microsoft cloud-based services were restored. As a result,  InSpiredByYou.com, MyStratus.com, Stratus Drive services, and SMS Text Messaging services have also been restored.

We sincerely apologize for this inconvenience.

Microsoft has been experiencing a world-wide outage today with their cloud-based services. As a result, you may experience some issues with InSpiredByYou.com, MyStratus.com, Stratus Drive services, and SMS Text Messaging services.

We sincerely apologize for this inconvenience. We realize how dependent you are on these services, and we’ll do everything we can to monitor this situation. We appreciate your understanding.

The StudioPlus Software offices will be closed December 22nd through the 25th, 2012 for the Christmas holiday. Technical Support on Tuesday the 31st will close at 5 PM Central time and will resume Wednesday morning the 2nd of January, 2013.

Everyone please stay safe for the holidays. The staff at StudioPlus Software would like to wish everyone a Merry Christmas and a Happy New Year. Here’s to a prosperous and successful 2013!

The next service release is available on our web site to update Spectra 2012.

Please remember these key points when updating your Spectra:

• Always perform a backup before running the update.
• Plan the time to do your update carefully. The update can be downloaded at any time and run later. However, it may be good to plan on running it when StudioPlus Tech Support is available to assist if needed.
• Note that if you run the update on just one computer and have any problems, you can always restore to the backup you created and the rest of the computers will still function on the old release. You can then re-install on the failed update computer to get it back in business.
• The release notes can be reviewed by clicking here.
• The time needed to complete the update will vary greatly from one situation to another, but in most studios you should be able to complete the download, install and update in under thirty minutes.

Click here if you need to contact Tech Support. Please give us many details as possible to help speed the process.

StudioPlus offices will be closed Thursday the 22nd and Friday the 23rd for the American Thanksgiving holiday. Tech Support hours will resume Sunday night the 25th at 5 PM Central Standard Time. Regular office hours will resume Monday the 26th 8:30 AM CST.

Merchant Warehouse has notified us that the issue has been resolved. We are expecting more information from them, but you should be able to process credit cards through StudioPlus now.

Please let us know if you continue to have any issues.

Merchant Warehouse has been experiencing a system-wide issue
that may result in errors when authorizing credit cards.  We will continue
to monitor the situation and will post updates here in the Support Blog as we
receive them.

We apologize for any inconvenience this may cause.