Outage Reports – Post Mortem

Let me start off by saying that we’re sorry for the outage that we caused this morning.

Our entire myStratus system is designed with multiple redundancies to prevent failures.  Several weeks ago, we identified a single-point-of-failure within our system. In other words, we identified a service that was missing a redundant service to function as a back-up in case the primary service failed.  Because our focus is on your success, we felt this issue was unacceptable and made plans to address it.  However, in our attempt to add the secondary failover system this morning, we (actually I, the CEO) inadvertently made an error in the set-up process.  The fix required creating a new DNS-Zone which then had to propagate to all DNS Servers world-wide, a process that takes from a few minutes up to 24 hours, a time period beyond our control.  This is the explanation why some clients were effected and others were not.

So, in our attempt to strengthen our system and prevent outages, we accidentally created one!! There is no one to blame for this outage but me. I humbly apologize for this mistake and any inconvenience that this caused!

We would love to hear from you. If you have further frustrations or concerns, please email us at Info@StudioPlusSoftware.com. Please let me know how this episode affected your business, and we will personally read and respond to each one. We are committed to doing whatever we can to help you build a successful business.

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Outage Reports – Updated

If you are a Spectra Desktop user, and you are having troubling logging in, please click here to download and install a new update.

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Outage Reports – Updated

A recent DNS change that was made last night is failing to propagate to DNS Servers world-wide as fast as we hoped.  These servers are outside of our control.  That is why some clients are not experiencing any issues while other clients are.

If you are a client that can NOT connect to myStratus Desktop this morning, then we have prepared a special build which will bypass all DNS servers and go direct to our server.  Simply click here to install.

We will post a similar Spectra Link soon.

 

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Outage Reports

We have had random reports that some clients are not able to log in with the myStratus Desktop. It appears to be an DNS issue. If you are experiencing problems, we’d recommend trying to switch your DNS provider. Here a good article on how.

Choose the OpenDNS options:

  • Preferred: 208.67.222.222
  • Alternate: 208.67.220.220

 

We’ll continue to research until completely resolved.

We apologize for any inconvenience.

 

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Service Interuption – Resolved

We are currently investigating a service interruption affecting some clients and will report further updates here on our Service Dashboard.

We apologize for any inconvenience and are working diligently to resolve any issues found with these services.

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Platform Maintenance Scheduled for April 6 and 7

We have scheduled maintenance to perform some updates to our platform today and tomorrow.  During this maintenance window, there should be no service interruption to any of our services.  In the unlikely event of an interruption, the interruption should be very brief.  If you have any questions, please email us at support@StudioPlusSoftware.com.

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StudioPlus Support Holiday Hours

The StudioPlus offices will be closed during the following times for the Easter Holiday:

Friday, March 30th – Sunday, April 1st

If you need emergency support, please send an email to Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details in the body as you can provide.  We’ll do our best to help you out.

Everyone, please have a safe and happy holiday.

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2018 myStratus Mobile App Update

We’ve released an updated version of the myStratus Mobile app for Apple and Android devices. This new version is already available for download in the App store.

If you’ve been waiting for the ability to clock in/out from your phone, now you can! This new Time Clock feature, along with 2018’s new Appointment Statuses, have been added to the mobile app with the new update.

If you experience any problems with the update, please contact our support team at Support@StudioPlusSoftware.com. We’re here to help!

Click here to read more about the new Time Clock for the Mobile app.
Click here to download the mobile app to your Apple Device.
Click here to download the mobile app to you Android Device.

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Cayan to End TLS 1.0 – Are you ready?

The PCI Security Standards Council (SSC) has declared that the widely-used Transport Layer Security (TLS) 1.0 encryption method is no longer secure enough to keep sensitive information safe. Therefore, the PCI Security Council has mandated that TLS 1.0 must be disabled by June 30, 2018, and Cayan will comply. All current versions of StudioPlus products have now been upgraded to use TLS 1.2.

myStratus Users

If you’re a user of myStratus, you don’t have to do anything. Your software will automatically be upgraded to the new myStratus 2018 no later than Monday, March 12th. Your software will be fully compliant, and you need not read any further.

Spectra Users

To ensure that you do not have any disruption in your Cayan credit card processing, please upgrade to Spectra 2018 right away. How soon should you upgrade? Well, there are several key dates of which you need to be aware. First, to help educate its merchants and draw attention to this deadline, Cayan will implement a series of short, scheduled brownouts in production. During these brownout periods, if you’re not using Spectra 2018, you will notice a brief service interruption when processing credit cards.

Here is the proposed schedule* for these brownout periods.

• Monday, April 2: 10-10:15 am EST
• Tuesday, April 24: 12-12:15 pm EST
• Wednesday, May 16: 2-2:15 pm EST
• Thursday, June 7: 4-4:15 pm EST
• Friday, June 29: 6-6:15 pm EST

*Cayan reserves the right to alter the above brownout schedule as necessary.

The most important deadline you need to be aware of is June 30th, 2018. At that time, Cayan will disable TLS 1.0, and, if you have not upgraded to Spectra 2018 by that date, your credit card processing function will cease to work!

For help upgrading to Spectra 2018 or myStratus 2018, please contact Support@StudioPlusSoftware.com.

If you are unable to upgrade to Spectra 2018 by June 30th, please contact Support@StudioPlusSoftware.com to discuss your options.

Here at StudioPlus Software and at Cayan, we take the security of your client’s credit card information seriously–we know that you do as well. Please take this opportunity to upgrade your Spectra Software.

Click here to read more about Spectra 2018

Click here to download Spectra 2018

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Are you ready for Spectra and myStratus 2018?

Our 2018 release is coming soon and we’re so excited to share all the great new features our team’s been hard at work preparing for you!

With this release, Spectra and myStratus Desktop 2018 will require a .Net Framework version of 4.7. This new .Net Framework is faster and includes an enhanced graphics display for high-density DPI devices (i.e. tablets, Surface devices, etc.).  More than likely, the .Net Framework update has already been installed on your workstations if you’re current on your Windows Updates.  Don’t worry, if the update is not installed, our new 2018 Installer will install it for you automatically.

However, if you are using any of the following versions of Windows, we may need you to perform some updates to prepare your computers for the new .Net Framework.

• Windows 10 users – make sure you are running the Windows 10 Anniversary Update (16.07) or greater.
• Windows 8 users – make sure you are running Windows 8.1 or greater.
• Windows 7 users – make sure you are running Windows 7 SP 1 or greater.
• Windows Server 2008 users -  make sure you are running Windows Server 2008 R2 SP1 or greater.
• Windows Server 2012 and 2016 users do not need to do anything.
• Just a reminder, Windows XP and Vista Operating Systems are no longer supported.

Please check with your IT company or IT personnel to ensure that all your workstations are current on these latest updates.  As always, feel free to contact our Support department at Support@StudioPlusSoftware.com if you have any questions regarding this update.

Keep posted for more information later this month about the upcoming new versions!!!

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