Spectra / myStratus 2017 Desktop Volume 1 Release 4 Now Available

We have released Service Release 4 for Spectra Volume 4 as well as myStratus Desktop.  This release includes several bug fixes.  Click here to read the release notes.

Spectra Users
Click here to download Spectra Volume 1 Release 4.

myStratus Desktop Users
The myStratus Desktop will be rolled out over the next several days.  You will be automatically prompted to download and install the update once available.

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StudioPlus Support Holiday Hours

The StudioPlus offices will be closed during the following times for the Labor Day Holiday:

Sunday – September 3rd
Monday – September 4th

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as possible.  We’ll do our best to help you out.

 

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myStratus Triggered Date Issue

There is currently an issue for all myStratus clients outside of the U.S. running automatic triggers where dates are being sent incorrectly. We are currently working on resolving this issue. Running triggers manually via Tools > Process Triggers should run correctly.

 

We apologize for any inconvenience this has caused.

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Spectra / myStratus 2017 Desktop Volume 1 Release 3 Now Available

We have released Service Release 3 for Spectra Volume 1 as well as myStratus Desktop.  This release includes several bug fixes.  Click here to read the release notes.

Spectra Users
Click here to download Spectra 2017 Volume 1 Release 3.

myStratus Desktop Users
The myStratus Desktop will be rolled out over the next several days.  You will be automatically prompted to download and install the update once available.

 

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New Private Facebook Group Ready!

Currently, the number one request from our customers, according to our StudioPlus User Voice page, is to have a Facebook Group where our customers can connect. So, we have created a new Facebook Group that our customers (past and present) can join! This group is designed to connect our customers in a new way. In this group, you can discuss better ways to use the software. Discuss solutions for issues you are having. Discuss photography tips and tricks. And even discuss how to make your business more successful. It’s a tough photography industry out there. So it’s time we banded together to help each other to be as successful as possible!

To join the group, simply go to this page and click Join Group!

Do you have a suggestion for us?  Make sure you continue to visit the StudioPlus User Voice page to vote on the best ideas out there, along with posting your own ideas. This is your chance to have direct input into the future direction of all the StudioPlus Products and Services.

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StudioPlus Support Holiday Hours

The StudioPlus offices will be closed during the following times for the Memorial Day Holiday:

Sunday – May 28th
Monday – May 29th

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as possible. We’ll do our best to help you out.

Have a safe Memorial Day!

 

 

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StudioPlus Phone System Outage

We are having a phone system outage and can not receive calls or voicemails.  We are working on resolving this issue.

To reach us, please email Support@StudioPlusSoftware.com, or visit our website at www.StudioPlusSoftware.com to start an online chat with us.

We apologize for any inconvenience.

 

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StudioPlus Support Holiday Hours

The StudioPlus offices will be closed during the following times for the Easter Holiday

Friday, April 14th – Sunday, April 16th

If you need emergency support, please send an email to Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details in the body as you can provide.  We’ll do our best to help you out.

Everyone please have a safe and happy holiday.

 

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myStratus Service Interruption (US Only) – Resolved

Update: All Services have been Resolved.

We are currently experiencing a service interruption affecting myStratus customers in the US region.

Please check our Service Dashboard for any updates.

We apologize for any inconvenience caused by this interruption.

 

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StudioPlus Support Holiday Hours

The StudioPlus offices will be closed during the following times for the New Year Holiday.

Sunday - January 1st
Monday - January 2

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as possible in the body.  We’ll do our best to help you out.

Have a safe and happy New Year!

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