myStratus Service Interruption (US Only) – Resolved

Update: All Services have been Resolved.

We are currently experiencing a service interruption affecting myStratus customers in the US region.

Please check our Service Dashboard for any updates.

We apologize for any inconvenience caused by this interruption.

 

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StudioPlus Support Holiday Hours

The StudioPlus offices will be closed during the following times for the New Year Holiday.

Sunday - January 1st
Monday - January 2

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as possible in the body.  We’ll do our best to help you out.

Have a safe and happy New Year!

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StudioPlus Support Holiday Hours

The StudioPlus offices will be closed during the follow times for the Christmas Holiday.

Thursday – December 22nd at 5:00 PM CST
Friday – December 23rd
Sunday – December 25th
Monday – December 26th

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as possible in the body as you can provide.  We’ll do our best to help you out.

Have a safe and happy holiday!

 

 

 

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StudioPlus Support Holiday Hours

The StudioPlus offices will be closed during the following times for US Thanksgiving Day.

Wednesday – November 23rd at 5:00 PM CST
Thursday – November 24th
Friday – November 25th
Sunday – November 27th

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject and as many details in the body as you can provide.  We’ll do our best to help you out.

Have a safe and happy holiday!

 

 

 

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Spectra / myStratus Desktop Volume 2 Release 2 Now Available

We have released Service Release 2 for Spectra Volume 2 as well as myStratus Desktop. This release includes several bug fixes.  Click here to read the release notes.

Spectra Users
Click here to download Spectra 2016 Volume 2 Release 2.

myStratus Desktop Users
The myStratus Desktop will be rolled out over the next several days. You will be automatically prompted to download and install the update once available.

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myStratus Service Interruption – Resolved

We are currently experiencing a service interruption affecting myStratus customers in all regions, as well as InspiredByYou.com

Please check our Service Dashboard for any updates.

We apologize for any inconvenience caused by this interruption.

 

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Cayan Credit Card Processing Issue – Resoved

A 3rd Party Internet Service Provided in the US is reporting DNS issues today which may cause some customers using the Cayan payment processing intermittent issues.  The DNS attack is affecting many sites and services on the internet such as Spotify and Twitter.

You can click here to see the status of this issue.

We apologize for any inconvenience.

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Spectra / myStratus Weather Issue – Resolved

Update: All Services have been Resolved.

The weather service that Spectra and myStratus uses to display weather information on the Home Page and also the sunrise and sunset on the calendar is currently down. This outage will result in a blank weather panel on the home page and possibly a “Longitude and Latitude” error message on the calendar.

You can avoid the error on the calendar by turning off the Sunrise and Sunset feature on the Calendar Ribbon and in the User Preferences.

We apologize for any inconvenience this outage has caused! We will post an update here once the service has been restored by our weather service partner.

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myStratus and InspiredByYou.com Service Interruption – Resolved

Update: All Services have been Resolved.

We are currently experiencing a service interruption affecting myStratus customers in all regions, as well as InspiredByYou.com

Please check our Service Dashboard for any updates.

We apologize for any inconvenience caused by this interruption.

 

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StudioPlus Support Holiday Hours

The StudioPlus offices will be closed during the following times for US Labor Day.

Sunday – September 4th
Monday – September 5th

If you need emergency support, please send an email to support@studioplussoftware.com with “Urgent” in the subject line and as many details in the body as you can provide. We’ll do our best to help you out.

Have a safe and happy holiday!

 

 

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