StudioPlus Holiday Support Hours

The StudioPlus offices will be closed during the following dates and times to celebrate the US Thanksgiving holiday.

Thursday, November 26th
Friday, November 27th
Sunday, November 29th

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as you can provide.  We’ll do our best to help you out.

As part of our blessings, we’re very thankful for each and every one of our clients.  We appreciate you!

 

 

 

 

 

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StudioPlus Stratus experiencing an outage

myStratus is currently experiencing an outage.  Our support team is aware and working on resolving the issue.  We are sorry for this inconvenience.

You can check our Service Dashboard for updates.

 

 

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What is a Strong Password?

Let’s talk about passwords. Pretty much everyone knows why we have them, but not everyone understands how important these secret codes really are! Cybercrimes are a very real threat in our world and your first line of defense will always be your own personal passwords!

When’s the last time you reviewed your own list of passwords?

Best Practices

Strong passwords are at least 12 characters in length and utilize letters, numbers, AND special characters (#, $, %, &, etc.). Also, set up a different password for each account and service you use.

How many of your passwords would be considered a “strong” password?

According to cybersecurity experts, so long as you use a strong password and keep passwords different for each account/service, you should not need to regularly update your passwords – unless you are notified of a data breach by your provider.

How many times do you currently use the same password over and over?

We recommend using a random password generator to ensure you have a secure password for your account. Many free generators are available, such as the one found here.

myStratus

For systems like myStratus, where you must login manually in order to access the system, use a strong password that’s easy to remember BUT difficult enough that your employees or coworkers will not be able to guess or figure it out on their own.

StudioPlus Mail

Aside from myStratus, there’s another service of ours you may be using that needs a strong password in place. This would be the password you set up when you originally signed up for the service.

For each of you who utilize our StudioPlus Mail service, provided by SendGrid, now would be a great time to review your password and update to a more secure one if you do not already use a strong password.

To update your StudioPlus Mail password, go to Maintenance > Preferences > Company Preferences > Email tab. There should be an option to “Change Password“.

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StudioPlus Holiday Support Hours

The StudioPlus offices will be closed to celebrate Labor Day:

Sunday – September 6th
Monday – September 7th

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as you can provide.  We’ll do our best to help you out.

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StudioPlus Mail Emails Blocked

Some StudioPlus Mail Users are reporting their emails being blocked due to a SpamCop. We are aware of the issue and are working on a resolution to get emails flowing again.

Please allow at least 24 hours for the modifications to take effect on the servers.

We apologize for the inconvenience this has caused and thank you for your patience!

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Form Letters vs HTML Emails

With the 2020 release of Stratus, which has the back-end infrastructure to support our upcoming, brand-new InspiredByYou website, we’ve reduced some functionality of Form Letters.  Just like with Windows XP, as software evolves, our plain text editor that used to create Form Letters is now outdated.

Form Letters used for automated tasks, like Triggers and Communication Wizard, will no longer allow images, hyperlinks, or even formatting.  These features still work for one-off communications – those emails you manually send to a client individually, retaining all the things you’d expect to see in them.  They are also still available for those of you who still print letters.

We recommend that for any automated communication sent via email to your clients, use HTML Email.  Some of you may be unfamiliar with coding HTML but we can recommend a freeware option to help you create those emails which you can download from Blue Griffon.  StudioPlus does not offer support to the Blue Griffon freeware but it is straightforward and very user friendly.

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StudioPlus Training and Holiday Support Hours

The StudioPlus offices will be closed on Thursday, July 2nd for staff training.

We will also be closed to celebrate the United States Independence Day during the following:

Friday, July 3rd
Sunday, July 5th

During this time, if you need emergency support,  please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as you can provide.  We’ll do our best to help you out.

Enjoy the fireworks and stay safe, your wellbeing is of utmost importance!

 

 

 

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Important Change to Email Addresses in 2020

With the introduction of 2020, we want to point out an important feature that will impact all clients using our communication tools. As myStratus adds more capabilities to interact with your clients online, we’ve added the necessary change to allow each client record to only have a single, unique primary email address. Clients may still have additional, secondary emails, but they will be listed separately from the primary email address

How does this affect you?

You will see this change right away on any client record who previously had multiple email addresses listed – the email that was listed first is now their Primary Email. The rest of the emails previously listed are now found on the Secondary Emails Drop-down.
Moving forward, the software will automatically check to ensure all Primary email addresses are unique to prevent duplicate records.

Much of the functionality remains the same, but you will now see a distinct split between a client’s Primary and Secondary emails.

If you notice any issues, please let us know at Support@StudioPlusSoftware.com.

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StudioPlus Holiday Support Hours

The StudioPlus offices will be closed to celebrate Memorial Day.

Sunday – May 24th
Monday – May 25th

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as you can provide.  We’ll do our best to help you out.

Stay safe – you and your family’s wellbeing is of utmost importance!

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StudioPlus Holiday Support Hours

The StudioPlus offices will be closed to celebrate the Easter Holiday on:

Friday, April 10th
Sunday, April 12th

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as you can provide.  We’ll do our best to help you out.

Enjoy this time and stay safe – you and your family’s wellbeing is of utmost importance in these unsettled times.

 

 

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