We’re Hiring – Part Time Help Desk

Do you have any former employees who are familiar with using StudioPlus Spectra or myStratus, have good customer service skills, and would like the flexibility to work remotely? We’d love to meet them!

We’re currently hiring here at StudioPlus for our Support team and are looking for applicants who have great communication skills and are familiar with our software.

Click here for more details and to apply. Note: U.S. Applicants Only.

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myStratus Mobile App Beta Users Wanted

We’re currently preparing a new version of the myStratus Mobile App that will be released with our 2019 myStratus Update later this year. In the meantime, we’re looking for users willing to Beta test this preview-version of the myStratus Mobile App.

With this version, we’re introducing a new integration between the myStratus Mobile App and TSYS (Cayan)’s Genius Mini Device – allowing you to process credit card payments on-the-go directly from your mobile device. This new feature can even work over your cellular data connection (no Wi-Fi necessary)!

Please contact our Support Team at Support@StudioPlusSoftware.com if you’re interested so we can get you set up – make sure to specify in your email if you’re an Apple or Android User.

Note: The ability to process Credit Cards through the myStratus Mobile App requires an account with TSYS (Cayan) Credit Card Processing and the Genius Mini Device. If you’re interested in Beta testing and getting access to this feature early, you must have a Genius Mini Device for the integration to work. If you don’t already have this device, you can purchase one here.

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StudioPlus Support Holiday Hours

The StudioPlus offices will be closed during the following times to celebrate the New Year Holiday.

Tuesday – January 1st, 2019

If you need emergency support, please email Support@StudioPlusSoftware.com with the word “Urgent” in the subject line and as many details as possible in the body as you can provide.  We’ll do our best to help you out.

Have a safe and happy holiday, and a prosperous New Year!
From the StudioPlus Team

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StudioPlus Support Holiday Hours

The StudioPlus offices will be closed during the following times for the Christmas Holiday:

Sunday – December 23rd
Monday – December 24th
Tuesday – December 25th

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as possible. We’ll do our best to help you out.

Happy Holidays from all of us at StudioPlus Software!

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StudioPlus Support Holiday Hours

The StudioPlus offices will be closed during the following times for the US Thanksgiving Holiday.

Wednesday – November 21st at 5:00 PM CST
Thursday – November 22nd
Friday – November 23rd
Sunday – November 25tth

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details in the body as you can provide.  We’ll do our best to help you out.

Have a safe and happy holiday!

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myStratus / Spectra 2018 Volume 1 Release 6 Now Available

Service Release 6 is now available for both myStratus Desktop and Spectra 2018!  This release includes multiple bug fixes, along with several new features.  Click here to read the release notes.

Spectra Users
Click here to download the Spectra 2018 Volume 1 Release 6.

myStratus Desktop Users
The myStratus Desktop update will be rolled out over the next several days.  You will be automatically prompted to download and install the update once available, or you can click here to manually download the new release.

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Cayan Processing Issues – Resolved

Cayan, the credit card processing merchant that integrates with myStratus / Spectra in the United States, is experiencing widespread outages. Please check this page on the Cayan site for updates.

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StudioPlus Support Holiday Hours

The StudioPlus offices will be closed Sunday September 2nd – September 3rd for U.S. Labor Day.  Regular hours will resume on Tuesday  September 4th.

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and provide as many details as possible. We’ll do our best to help.

Hope everyone has a safe and fun holiday.

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myStratus / Spectra 2018 Volume 1 Release 5 Now Available

Service Release 5 is now available for both myStratus Desktop and Spectra 2018!  This release includes multiple bug fixes, along with several new features.  Click here to read the release notes.

Spectra Users
Click here to download the Spectra 2018 Volume 1 Release 5.

myStratus Desktop Users
The myStratus Desktop update will be rolled out over the next several days.  You will be automatically prompted to download and install the update once available, or you can click here to manually download the new release.

 

 

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Stratus West Coast Servers connectivity issues – Resolved

Some of our West Coast clients in the United States were reporting intermittent connectivity issues. We believe these issues to be fully resolved. Please restart your software if you are experiencing any issues.

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