Form Letters vs HTML Emails

With the 2020 release of Stratus, which has the back-end infrastructure to support our upcoming, brand-new InspiredByYou website, we’ve reduced some functionality of Form Letters.  Just like with Windows XP, as software evolves, our plain text editor that used to create Form Letters is now outdated.

Form Letters used for automated tasks, like Triggers and Communication Wizard, will no longer allow images, hyperlinks, or even formatting.  These features still work for one-off communications – those emails you manually send to a client individually, retaining all the things you’d expect to see in them.  They are also still available for those of you who still print letters.

We recommend that for any automated communication sent via email to your clients, use HTML Email.  Some of you may be unfamiliar with coding HTML but we can recommend a freeware option to help you create those emails which you can download from Blue Griffon.  StudioPlus does not offer support to the Blue Griffon freeware but it is straightforward and very user friendly.

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StudioPlus Training and Holiday Support Hours

The StudioPlus offices will be closed on Thursday, July 2nd for staff training.

We will also be closed to celebrate the United States Independence Day during the following:

Friday, July 3rd
Sunday, July 5th

During this time, if you need emergency support,  please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as you can provide.  We’ll do our best to help you out.

Enjoy the fireworks and stay safe, your wellbeing is of utmost importance!

 

 

 

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Important Change to Email Addresses in 2020

With the introduction of 2020, we want to point out an important feature that will impact all clients using our communication tools. As myStratus adds more capabilities to interact with your clients online, we’ve added the necessary change to allow each client record to only have a single, unique primary email address. Clients may still have additional, secondary emails, but they will be listed separately from the primary email address

How does this affect you?

You will see this change right away on any client record who previously had multiple email addresses listed – the email that was listed first is now their Primary Email. The rest of the emails previously listed are now found on the Secondary Emails Drop-down.
Moving forward, the software will automatically check to ensure all Primary email addresses are unique to prevent duplicate records.

Much of the functionality remains the same, but you will now see a distinct split between a client’s Primary and Secondary emails.

If you notice any issues, please let us know at Support@StudioPlusSoftware.com.

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StudioPlus Holiday Support Hours

The StudioPlus offices will be closed to celebrate Memorial Day.

Sunday – May 24th
Monday – May 25th

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as you can provide.  We’ll do our best to help you out.

Stay safe – you and your family’s wellbeing is of utmost importance!

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StudioPlus Holiday Support Hours

The StudioPlus offices will be closed to celebrate the Easter Holiday on:

Friday, April 10th
Sunday, April 12th

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as you can provide.  We’ll do our best to help you out.

Enjoy this time and stay safe – you and your family’s wellbeing is of utmost importance in these unsettled times.

 

 

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StudioPlus Holiday Support Hours

The StudioPlus offices will be closed to celebrate New Year’s day on:

Wednesday – January 1, 2020

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details in the body as you can provide.  We’ll do our best to help you out.

See you next year!!

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StudioPlus Holiday Hours

The StudioPlus offices will be closed during the following times to celebrate the Christmas Holiday.

Tuesday – December 24th
Wednesday – December 25th

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details of the problem that you can provide.  We’ll do our best to help you out.

Have a safe and happy holiday!

 

 

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PhotoOne – Final Notice for End of Support

*Note: This Blog post is only in reference to those using PhotoOne software. myStratus and Spectra continue to be supported softwares of StudioPlus.

This is your final notice that as of 1/1/2020, PhotoOne will no longer be a supported software.

As of 1/1/2020, your PhotoOne software will no longer be supported by StudioPlus. This means any recurring Maintenance Plan or DataSafe you currently have will cease to run, and you will not be able to obtain any support – including emergency and system down support. If PhotoOne becomes unavailable (e.g. Fm2 File Corrupt, Halt Disk Error, or trying to move the data), our staff will not be able to provide any assistance.

We’re notifying all PhotoOne clients now to ensure you have enough time to switch to a new software if you choose.

What does this mean for you?

We don’t have a magic switch that will turn off your use of PhotoOne. If you have not changed your software by 1/1/2020, your database will still be accessible and continue to operate. However, all Maintenance Plans, DataSafe, and Technical Support from StudioPlus will cease to be available after this date. Our staff will no longer be able to provide any PhotoOne support – paid or unpaid.

If you’d like to switch to one of our other products (myStratus or Spectra) after the 1/1/2020 date, please be advised that the ability to convert your current database will no longer be available as well.

How can you prepare for the end?

With the time you have left, consider how you want your business to move forward.

If you’d like to stay with StudioPlus, we offer two great business management solutions called Spectra and myStratus. Click here to learn more about each software. To help make the switch as easy as possible, we’d like to offer you a free conversion* to either solution, so all your client information will carry over to the new system. Both Spectra and myStratus are similar to PhotoOne, so the transition should be a comfortable one.

If you have questions about which solution will be the best move for your business or want to discuss how your database will be converted, contact us at Support@StudioPlusSoftware.com.

 

Unfortunately, all software programs eventually reach the end of their life expectancy. Operating systems require updates, security gets tighter and tighter, and other general updates occur. That means more and more parts of the PhotoOne software will stop working as time progresses. Even worse, you may come in one day after a Windows Update and PhotoOne doesn’t work at all!

Take some time prior to 1/1/2020 to consider your best business management option moving forward. And please feel free to reach out to our Support and Sales teams while you make this decision. We value you as a longstanding customer and want you to know we’re here to help!

We’ve been proud to support the product for the last 10 years and we sincerely hope each of you will stay as StudioPlus customers so we may continue to serve you!

*Free Conversion Terms: Conversion must take place before 1/1/2020. Free Conversion applies to Standard and Professional versions of myStratus & Spectra only. myStratus Express and Spectra Express do not count for this promotion. If you wish to convert to the Express version, the cost to convert is $245.

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StudioPlus Holiday Support Hours

The StudioPlus offices will be closed during the following times for the U.S. Thanksgiving holiday.

Wednesday November 27th at 5:00 PM CST
Thursday November 28th
Friday November 29th
Sunday December 1st

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details in the body as you can provide. We’ll do our best to help you out.

 

 

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RESOLVED – Outgoing SMS not sending in U.S.

This case has been resolved. You should now be able to send SMS again.

Original Message:

We’ve received reports that our U.S. shared numbers are not able to send outgoing SMS text messages at this time. If you are located in the U.S. and do NOT utilize the Platinum Plan, please refrain from sending out SMS messages until further notice is given.

We are in active communication with our SMS provider to get a solution in place. Any updates will be sent via the Support Blog.

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