StudioPlus Holiday Support Hours

The StudioPlus offices will be closed to celebrate New Year’s day on:

Wednesday – January 1, 2020

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details in the body as you can provide.  We’ll do our best to help you out.

See you next year!!

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StudioPlus Holiday Hours

The StudioPlus offices will be closed during the following times to celebrate the Christmas Holiday.

Tuesday – December 24th
Wednesday – December 25th

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details of the problem that you can provide.  We’ll do our best to help you out.

Have a safe and happy holiday!

 

 

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PhotoOne – Final Notice for End of Support

*Note: This Blog post is only in reference to those using PhotoOne software. myStratus and Spectra continue to be supported softwares of StudioPlus.

This is your final notice that as of 1/1/2020, PhotoOne will no longer be a supported software.

As of 1/1/2020, your PhotoOne software will no longer be supported by StudioPlus. This means any recurring Maintenance Plan or DataSafe you currently have will cease to run, and you will not be able to obtain any support – including emergency and system down support. If PhotoOne becomes unavailable (e.g. Fm2 File Corrupt, Halt Disk Error, or trying to move the data), our staff will not be able to provide any assistance.

We’re notifying all PhotoOne clients now to ensure you have enough time to switch to a new software if you choose.

What does this mean for you?

We don’t have a magic switch that will turn off your use of PhotoOne. If you have not changed your software by 1/1/2020, your database will still be accessible and continue to operate. However, all Maintenance Plans, DataSafe, and Technical Support from StudioPlus will cease to be available after this date. Our staff will no longer be able to provide any PhotoOne support – paid or unpaid.

If you’d like to switch to one of our other products (myStratus or Spectra) after the 1/1/2020 date, please be advised that the ability to convert your current database will no longer be available as well.

How can you prepare for the end?

With the time you have left, consider how you want your business to move forward.

If you’d like to stay with StudioPlus, we offer two great business management solutions called Spectra and myStratus. Click here to learn more about each software. To help make the switch as easy as possible, we’d like to offer you a free conversion* to either solution, so all your client information will carry over to the new system. Both Spectra and myStratus are similar to PhotoOne, so the transition should be a comfortable one.

If you have questions about which solution will be the best move for your business or want to discuss how your database will be converted, contact us at Support@StudioPlusSoftware.com.

 

Unfortunately, all software programs eventually reach the end of their life expectancy. Operating systems require updates, security gets tighter and tighter, and other general updates occur. That means more and more parts of the PhotoOne software will stop working as time progresses. Even worse, you may come in one day after a Windows Update and PhotoOne doesn’t work at all!

Take some time prior to 1/1/2020 to consider your best business management option moving forward. And please feel free to reach out to our Support and Sales teams while you make this decision. We value you as a longstanding customer and want you to know we’re here to help!

We’ve been proud to support the product for the last 10 years and we sincerely hope each of you will stay as StudioPlus customers so we may continue to serve you!

*Free Conversion Terms: Conversion must take place before 1/1/2020. Free Conversion applies to Standard and Professional versions of myStratus & Spectra only. myStratus Express and Spectra Express do not count for this promotion. If you wish to convert to the Express version, the cost to convert is $245.

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StudioPlus Holiday Support Hours

The StudioPlus offices will be closed during the following times for the U.S. Thanksgiving holiday.

Wednesday November 27th at 5:00 PM CST
Thursday November 28th
Friday November 29th
Sunday December 1st

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details in the body as you can provide. We’ll do our best to help you out.

 

 

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RESOLVED – Outgoing SMS not sending in U.S.

This case has been resolved. You should now be able to send SMS again.

Original Message:

We’ve received reports that our U.S. shared numbers are not able to send outgoing SMS text messages at this time. If you are located in the U.S. and do NOT utilize the Platinum Plan, please refrain from sending out SMS messages until further notice is given.

We are in active communication with our SMS provider to get a solution in place. Any updates will be sent via the Support Blog.

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Outgoing SMS not sending in the U.S.

We’ve received reports that our U.S. shared numbers are not able to send outgoing SMS text messages at this time. If you are located in the U.S. and do NOT utilize the Platinum Plan, please refrain from sending out SMS messages until further notice is given.

We are in active communication with our SMS provider to get a solution in place. Any updates will be sent via the Support Blog.

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*Action Required* Allow Marketing Checkboxes and the Communication Wizard

We’ve received reports from clients about their Communication Wizard not showing all selected client records. This is most likely the result of a new 2019 setting for Allow Email Marketing. If this setting was not turned on after upgrading to 2019, it may cause some client records to not appear in the Communication Wizard. See below for instructions on setting up the new feature.

During the 2019 release, we informed you on our blogs and release notes that the Do Not Market checkbox on Client records was being split and renamed to three Allow Marketing checkboxes. This change was added in response to Privacy Laws changing around the world (e.g. the GDPR in the EU).

Click here to read the 2019 Release Notes – Scroll to the “Client Marketing Checkboxes” section.

If Privacy Laws in your region allow it, please go to Maintenance > Preferences > Company Preferences > Clients tab. Set the Allow Marketing checkboxes to automatically check on any new client records. Make sure to verify with the laws in your region that this will keep your business in compliance.

For any clients that were created after the 2019 release and were not checked to Allow Email Marketing, here’s how to mass-update the new checkboxes for them:

  1. In the Clients hub, pull up the Clients, and make sure the Client Number column is added.
  2. Click Export to Excel in the ribbon – Save it as a .XLS.
  3. In the Excel file created, add a new Column for Allow Email Marketing, Allow SMS Marketing, and Allow Phone Call Marketing – set any you want checked to TRUE
  4. Save the file.
  5. In Stratus/Spectra, go to Utilities > Import Clients.
  6. Select the Excel file you modified.
  7. On the screen to drag and drop headers, ONLY use the Client Number, Allow Email Marketing, Allow SMS Marketing, and Allow Phone Call Marketing columns.
  8. On the following page, do not check for duplicates.
  9. On the following page, check the box to Update Existing Client Records based on Client Number.
  10. Finish the Wizard and it will update those boxes for all Clients in the Excel file.

At this point, they should now appear in the Communication Wizard again.

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Resolved – myStratus Mobile App Calendar Sync Issues

Our engineers have resolved this issue.
If your Mobile App calendar still isn’t displaying, please try the following steps:

1. Uninstall the myStratus mobile app
2. Reboot your device
3. Reinstall the myStratus Mobile app
4. Login to the app – you may need to re-authorize your user at Maintenance > General > Mobile Devices.
5. Leave the mobile app open for a few minutes to give it a chance to re-sync with your database.

After this, you should be able to schedule again.

Please contact Technical Support if you continue to experience the problem described in this post.

Some customers are reporting the myStratus Mobile App calendar is not displaying new sessions or appointments. We have the problem reported to our engineers and are waiting on more information and a fix.

We apologize for any inconvenience!

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StudioPlus Holiday Support Hours

The StudioPlus offices will be closed for the American Labor Day:

Sunday -  September 1st
Monday – September 2nd

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as possible.  We’ll do our best to help you out.

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StudioPlus Holiday Support Hours

The StudioPlus offices will be closed in celebration of the American Independence Day, 4th of July:

Thursday – July 4th

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as possible. We’ll do our best to help you out.

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