Let me start off by saying that we’re sorry for the outage that we caused this morning.
Our entire myStratus system is designed with multiple redundancies to prevent failures. Several weeks ago, we identified a single-point-of-failure within our system. In other words, we identified a service that was missing a redundant service to function as a back-up in case the primary service failed. Because our focus is on your success, we felt this issue was unacceptable and made plans to address it. However, in our attempt to add the secondary failover system this morning, we (actually I, the CEO) inadvertently made an error in the set-up process. The fix required creating a new DNS-Zone which then had to propagate to all DNS Servers world-wide, a process that takes from a few minutes up to 24 hours, a time period beyond our control. This is the explanation why some clients were effected and others were not.
So, in our attempt to strengthen our system and prevent outages, we accidentally created one!! There is no one to blame for this outage but me. I humbly apologize for this mistake and any inconvenience that this caused!
We would love to hear from you. If you have further frustrations or concerns, please email us at Info@StudioPlusSoftware.com. Please let me know how this episode affected your business, and we will personally read and respond to each one. We are committed to doing whatever we can to help you build a successful business.