Outgoing SMS not sending in the U.S.

We’ve received reports that our U.S. shared numbers are not able to send outgoing SMS text messages at this time. If you are located in the U.S. and do NOT utilize the Platinum Plan, please refrain from sending out SMS messages until further notice is given.

We are in active communication with our SMS provider to get a solution in place. Any updates will be sent via the Support Blog.

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*Action Required* Allow Marketing Checkboxes and the Communication Wizard

We’ve received reports from clients about their Communication Wizard not showing all selected client records. This is most likely the result of a new 2019 setting for Allow Email Marketing. If this setting was not turned on after upgrading to 2019, it may cause some client records to not appear in the Communication Wizard. See below for instructions on setting up the new feature.

During the 2019 release, we informed you on our blogs and release notes that the Do Not Market checkbox on Client records was being split and renamed to three Allow Marketing checkboxes. This change was added in response to Privacy Laws changing around the world (e.g. the GDPR in the EU).

Click here to read the 2019 Release Notes – Scroll to the “Client Marketing Checkboxes” section.

If Privacy Laws in your region allow it, please go to Maintenance > Preferences > Company Preferences > Clients tab. Set the Allow Marketing checkboxes to automatically check on any new client records. Make sure to verify with the laws in your region that this will keep your business in compliance.

For any clients that were created after the 2019 release and were not checked to Allow Email Marketing, here’s how to mass-update the new checkboxes for them:

  1. In the Clients hub, pull up the Clients, and make sure the Client Number column is added.
  2. Click Export to Excel in the ribbon – Save it as a .XLS.
  3. In the Excel file created, add a new Column for Allow Email Marketing, Allow SMS Marketing, and Allow Phone Call Marketing – set any you want checked to TRUE
  4. Save the file.
  5. In Stratus/Spectra, go to Utilities > Import Clients.
  6. Select the Excel file you modified.
  7. On the screen to drag and drop headers, ONLY use the Client Number, Allow Email Marketing, Allow SMS Marketing, and Allow Phone Call Marketing columns.
  8. On the following page, do not check for duplicates.
  9. On the following page, check the box to Update Existing Client Records based on Client Number.
  10. Finish the Wizard and it will update those boxes for all Clients in the Excel file.

At this point, they should now appear in the Communication Wizard again.

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Resolved – myStratus Mobile App Calendar Sync Issues

Our engineers have resolved this issue.
If your Mobile App calendar still isn’t displaying, please try the following steps:

1. Uninstall the myStratus mobile app
2. Reboot your device
3. Reinstall the myStratus Mobile app
4. Login to the app – you may need to re-authorize your user at Maintenance > General > Mobile Devices.
5. Leave the mobile app open for a few minutes to give it a chance to re-sync with your database.

After this, you should be able to schedule again.

Please contact Technical Support if you continue to experience the problem described in this post.

Some customers are reporting the myStratus Mobile App calendar is not displaying new sessions or appointments. We have the problem reported to our engineers and are waiting on more information and a fix.

We apologize for any inconvenience!

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StudioPlus Holiday Support Hours

The StudioPlus offices will be closed for the American Labor Day:

Sunday -  September 1st
Monday – September 2nd

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as possible.  We’ll do our best to help you out.

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StudioPlus Holiday Support Hours

The StudioPlus offices will be closed in celebration of the American Independence Day, 4th of July:

Thursday – July 4th

If you need emergency support, please email Support@StudioPlusSoftware.com with “Urgent” in the subject line and as many details as possible. We’ll do our best to help you out.

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Preview Release for Spectra/myStratus 2019 Available

Our 2019 version will be coming out soon and we’re looking for Users who’d like to get an early release of the software. The latest version comes with numerous enhancements to help take your business to the next level!

Please keep in mind this is the Preview release of the software, so our team is still finishing development and documentation of some new features.

Contact us at Support@StudioPlusSoftware.com if interested!

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StudioPlus Support Holiday Hours

The StudioPlus offices will be closed during the following times to honor Memorial Day.

Sunday – May 26th
Monday – May 27th

If you need emergency support, please email Support@StudioPlusSoftware.com with the word “Urgent” in the subject line (please not in the body of the email) and as many details as possible as you can provide.  We’ll do our best to help you out.

Have a safe and happy holiday!
From the StudioPlus Team

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Stratus Servers connectivity issues – Resolved

Some of our clients  are reporting connectivity issues.  Our engineers are actively working to resolve this issue – check the status on our Service Dashboard.

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StudioPlus Support Holiday Hours

The StudioPlus offices will be closed during the following times to celebrate the Easter Holiday.

Friday – April 19th
Sunday – April 21st

If you need emergency support, please email Support@StudioPlusSoftware.com with the word “Urgent” in the subject line and as many details as possible in the body as you can provide.  We’ll do our best to help you out.

Have a safe and happy holiday!
From the StudioPlus Team

 

 

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We’re Hiring – Part Time Help Desk

Do you have any former employees who are familiar with using StudioPlus Spectra or myStratus, have good customer service skills, and would like the flexibility to work remotely? We’d love to meet them!

We’re currently hiring here at StudioPlus for our Support team and are looking for applicants who have great communication skills and are familiar with our software.

Click here for more details and to apply. Note: U.S. Applicants Only.

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