Reference #: KB 00012
Last Revised: 05.26.16
If you are having trouble with Google sync, here are some things you can check to make sure everything is set up correctly. To dig a little deeper, you can also read our "Having trouble with Google Sync?" blog post. It will help you troubleshoot specific error messages and explain how to use your Control Center logs to pinpoint problems. If you're still experiencing issues or errors, please contact technical support for assistance.
|Due to changes made by Google, the Google sync feature requires Spectra 2014 Volume 1 Service Release 10 or later. Previous versions of Spectra are not compatible with Google.There are no compatibility issues with myStratus.|
Google sync is only available for people who have been set up as users in Spectra/myStratus. A user is anyone that can be selected as the photographer, the assistant, or can have an appointment assigned to them. To see which users can set up Google sync, go to Maintenance > General (Studio) > Users. Resources such as locations or rooms can NOT sync with Google.
|»||Each user must sync to a different Gmail account.|
|»|| Log in to the software as the appropriate user. Go to Maintenance > Preferences > User Preferences > Google tab and verify the following settings:
|»||Make sure emailing has been set up in the software. These settings are located on the Email tab in Maintenance > Preferences > Company (Studio) Preferences.|
|»|| [Spectra Users ONLY] Make sure the Google Sync Processor job is enabled in the Control Center. This job controls the syncing process for all users that have enabled the Google sync option. In the software, go to Utilities > Control Center.
Set up your mobile device to sync with Google. Consult your mobile phone provider for assistance or check the owner's manual for more information.
+ Online help topic(s) - Setting up Google Sync, Control Center, Setting up Email
+ Google Quick Reference Guide
+ Blog post - Having trouble with Google Sync?
+ Training video - Syncing Through Google