We Support You!

We may not always be available to talk when you need support – say, for example, some morning at 3am when you're trying to figure out how to integrate QuickBooks.


That's why we've organized our "top issues" and made this section of our site searchable. Most of the issues you have can be resolved by reading through the top issues or by searching this support section. If you are unable to find information that helps you, then give us a shout and we'll be glad to help.


How to Get Support

1

Read through our "Top Issues by Product" list below and check out anything that relates to the problem or issue you're having.

2

Type your issue into the Search field below.

3

If you are unable to find any information that helps you, visit one of our Contact pages below.

 

Top Issues by Product

StudioPlus Spectra

+ Article: Getting Started with StudioPlus SMS Text Messaging
+ Article: Spectra 2012 Credit Card Processing Changes
+ Article: Troubleshooting DataSafe Setup
+ Article: Troubleshooting Google Sync Setup
+ Release Notes: Spectra 2016 Volume 2 - NEW!
+ Release Notes: Spectra 2016 Volume 1
+ Release Notes: Spectra 2015 Volume 2
+ Release Notes: Spectra 2015 Volume 1


StudioPlus InSpiredByYou

+ Article: Upgrading to InSpiredByYou from MyStudioPlus
+ Video: Setting Up InSpiredByYou


StudioPlus myStratus

+ Guide: Getting Started Checklist
+ Release Notes: myStratus 2016 Volume 2 - NEW!
+ Release Notes: myStratus 2016 Volume 1
+ Release Notes: myStratus 2015 Volume 2
+
Release Notes: myStratus 2015 Volume 1
+ myStratus Online Help (Web app)
+ myStratus Desktop/Spectra Online Help (Desktop app)
+ Stratus Training Videos


 


Contact Us

Customer Service
For more information on the following:
» Upgrading to a different version of Spectra or myStratus (i.e., Express to Standard)
» Upgrading from PhotoOne to StudioPlus Spectra or myStratus
» Processing credit cards
» A recent charge to your credit card by StudioPlus
» Updating your account, maintenance plan, or subscription


Technical Support
For more information on the following:
» An error message you're receiving
» A problem you're experiencing with a software product