Before contacting tech support, have you tried to search for an answer to your issue? It's the fastest way to get an answer!

Contact Technical Support

Three options for contacting technical support:

Initiate a live chat support session with a StudioPlus tech.
Complete the following form and a support ticket will be automatically created for you.
Give us a call.

Note: It is for your benefit that you complete the Online Support Form instead of calling. Doing so will ensure that we have collected the appropiate information and have routed your issue to the best possible support representative for the fastest response.

Option One - Chat Support

Have a quick question or need help finding something? Try chatting with one of our techs.



Option Two - Online Support Form

Only submit one issue per ticket. Doing so will ensure that all of your issues are given the attention they deserve.

Company Name:
Customer Account Number:
(Check your Help > About screen)
First Name:
Last Name:
Phone Number:
Email Address:

What StudioPlus product are you using?

Spectra (Check your Help > About screen)
InspiredByYou.com
Stratus

What is your operating system?

How do you prefer to be contacted?

What's going on? Briefly describe the issue you're having.

Can you give us some more details?

We want to help you solve your problem as quickly as possible. Any additional details you provide will help us do that. If available, please give us specific information about such things as:

» Error messages: If you receive an error message, what is the exact error message on your screen?
» Problem description: What exactly is the software is doing?
» Timing: When did the problem start?
» Sequence: Did anything else happen around the time the problem started, like a system update or computer crash?
» Troubleshooting: What troubleshooting have you already tried to resolve the issue?

Details:

Remember, submit one issue per ticket.


Option Three - Call Us

When contacting us by phone, don’t be surprised if you are prompted to leave a voicemail. If you are calling during our open support hours, be assured that our techs are currently on the phone helping other clients and will contact you back in order of priority. It is our goal to respond to all support issues within 24 hours and priority is given to clients that are completely down.


StudioPlus Support Hours

Sunday:
 5:00 PM – 9:00 PM
Monday – Thursday:
 8:30 AM – 9:00 PM
Friday:
8:30 AM – 7:00 PM
Note: All times are US Central Time Zone.


Support Phone Number

763.552.5500

Press '2' for Technical Support, and then select one of the following:

» Press '2' for support with StudioPlus Spectra, Stratus, or InspiredByYou.com.
» Press '3' for support with PhotoOne software.

Critical Support: During your call, you will be given an option to press a key for critical support. Critical support is reserved for clients that are experiencing a complete system failure, meaning the software is currently down on ALL computers.