|Before contacting tech support, have you tried to search for an answer to your issue? It's the fastest way to get an answer!|
Option One - Chat Support
Have a quick question or need help finding something? Try chatting with one
of our techs.
See bottom right of browser for Chat access
Option Two - Online Support Form
Only submit one issue per ticket so we can give each of your issues the attention they deserve.
Option Three - Call UsWhen contacting us by phone, don’t be surprised if you are prompted to leave a voicemail. If you are calling during our open support hours, be assured that our techs are currently on the phone helping other clients and will contact you back in order of priority. It is our goal to respond to all support issues within 24 hours and priority is given to clients that are completely down.
StudioPlus Support Hours
|5:00 PM – 9:00 PM|
Monday – Thursday:
|8:30 AM – 9:00 PM|
|8:30 AM – 7:00 PM|
Note: All times are US Central Time Zone.
Support Phone Number
Press ‘2’ for Technical Support for any product. Then, stay on the line for regular technical support, or choose one of the following:
» Press ‘2’ for Critical Support. This option is reserved for clients that are experiencing a complete system failure, meaning the software is currently down on ALL computers.
PhotoOne Users, please state at the beginning of any call or any voicemail that you are using PhotoOne. This will ensure that your support ticket is directed to the correct support technicians.